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Go to Settings → Email Settings to manage everything on this page.

Account Email Address

This is the address customers reply to and that receives copies of quote and order emails. Leave it blank to use the account owner's login email. Setting it here lets you use a shared inbox (for example orders@yourbusiness.com) instead of one person's personal login.

Reply-to Addresses

When you email a customer or supplier, the reply-to address decides where their replies land. You can set a different one for each type of email you send:

• Quote reply-to — replies to a quote you email a customer
• Menu reply-to — replies to a menu you email a customer
• Supplier reply-to — replies to an order you email an external supplier

Leave any of these blank to fall back to your account email address (or your custom domain address, if you use one).

Let Team Members Reply From Their Own Email

Each reply-to section has a Let team members reply from their own email address toggle. When it's on, whoever sends that email can choose — on the send screen — whether replies go to the account address above or to their own email. This is handy when you want customers to reply directly to the salesperson who sent the quote. When it's off, every email uses the account reply-to address.

Notification Emails

Puree automatically sends a range of customer-facing emails. For each one you can control who is notified, where replies go, and the wording:

• Quote expired — when a quote passes its expiry date
• Quote accepted — when a customer accepts a quote
• Quote declined — when a customer declines a quote
• Online order received — confirming an order placed through your online form
• New enquiry — a confirmation to the person enquiring, plus an internal alert to your team
• Menu email — the default closing used when you email a menu to a customer

Who Gets Notified

Each email has two toggles: Send to the customer and Send an internal copy to your team. Turn either off as needed — if you turn both off, that email is not sent to anyone. When only the internal copy is sent, the email includes a small note so your team knows the customer did not receive it.

Internal Notification Address

This is where the internal copy is sent. Leave it blank to use your account email address above, or set a different address (for example a team distribution list) per email type.

Reply-to Address

This is where customer replies to that email are sent. It is separate from the internal notification address — replies can go to one inbox while internal copies go to another. Leave it blank to use your account email address.

Email Message

You can customise the wording of each email. The editable message is the caterer-authored part — a personalised opening line (for example the quote reference, or "Dear [name]") is added automatically above it. Edit the message to suit your business, or use Reset to default to restore the standard wording at any time.

Custom Email Domain

By default, Puree sends customer-facing emails from yourname@notifications.puree.app. With a custom email domain, these emails come from your own domain instead, for example notifications@yourbusiness.com.

This builds trust with your customers, improves email deliverability, and keeps your brand consistent across all communications.

Setting Up Your Domain

Step 1: Add Your Domain

Go to Settings → Email Settings, find the Custom Email Domain section, and enter your domain name (e.g. yourbusiness.com). Choose the "from" address part — common choices are notifications, orders, or hello.

Step 2: Add DNS Records

After adding your domain, Puree will show you a set of DNS records that need to be added to your domain's DNS settings. These typically include:

• SPF record — Authorises Puree to send emails on your behalf
• DKIM records — Adds a digital signature to verify emails are genuinely from your domain

Step 2b: Add a DMARC Record (Recommended)

After your domain is verified, we strongly recommend adding a DMARC record. DMARC tells email providers (Google, Yahoo, Microsoft) how to handle messages that don't pass SPF or DKIM validation. Without it, your emails are more likely to be flagged as spam.

Add a TXT record with:

• Name: _dmarc
• Value: v=DMARC1; p=none;

The exact record to add is shown on your Email Domain settings page after verification.

You'll need to log into your domain registrar or DNS provider (e.g. Cloudflare, GoDaddy, Namecheap, Google Domains) and add these records. Each provider has a slightly different interface, but the process is the same — add the record type, name, and value exactly as shown.

Step 3: Verify

DNS changes can take anywhere from a few minutes to 48 hours to propagate. Puree will automatically check periodically, or you can click Check Verification to check manually.

Once all records are verified, your emails will immediately start being sent from your custom domain.

Which Emails Use Your Domain?

The custom domain applies to all customer-facing emails sent by Puree on your behalf:

• Quote and order confirmation emails
• Enquiry acknowledgements
• Task notification emails

Internal Puree system emails (account invitations, password resets, etc.) will continue to be sent from puree.app.

Removing Your Custom Domain

If you want to stop using a custom domain, go to Settings → Email Settings, open the custom domain page, and click Remove Domain. Emails will immediately revert to being sent from notifications.puree.app.

Troubleshooting