Resources

What Are Enquiry Forms?

Enquiry forms are public-facing, Typeform-style questionnaires that walk customers through a series of questions about their event. Puree designs the page to fit the style of your website, so it feels like a natural part of your brand. Instead of a traditional contact form, customers see one question at a time in a clean, focused layout. When they submit, the enquiry arrives in Puree with all the details neatly organised and ready for you to follow up.

Creating an Enquiry Form

Navigate to Online → Enquiry Forms and click New Enquiry Form. Give it a name (e.g. "Wedding Enquiry" or "Corporate Event"), a URL slug, and optionally upload your logo and set a primary colour to match your branding.

You can create multiple enquiry forms for different purposes — for example, one for weddings and another for corporate events, each with tailored questions.

Default Questions

Every new enquiry form comes with a set of default questions covering the essentials:

• Event date — When the event is happening
• Event type — Linked to your event types (e.g. Wedding, Corporate, Birthday)
• Guest count — Expected number of guests
• Start time and location — Event logistics
• Catering preferences — Duration, crockery, beverages, staff requirements
• Budget range — Per-person budget
• Contact details — Name, company, phone, and email

Customising Questions

From the edit page, you can fully customise the form:

• Enable or disable — Toggle individual questions on or off without deleting them
• Reorder — Drag questions into your preferred sequence
• Edit labels and help text — Change the wording to suit your style
• Add new questions — Create custom questions with various types: text, email, phone, number, date, time, select, multi-select, textarea, and range
• Set required fields — Mark questions as mandatory or optional

System questions (event date, event type, guest count, name, phone, email) can be disabled but not deleted, ensuring you always capture the core information.

Event Types

The event type question is linked to your account's event types. Navigate to Online → Event Types to manage the options your customers see (e.g. Wedding, Corporate Function, Birthday Party). You can add, rename, reorder, and deactivate event types as needed.

Welcome and Thank You Messages

Each form supports a welcome message that appears before the first question and a thank you message shown after submission. Both support rich text formatting so you can include links, formatting, and personalised messaging.

Branding

Customise the form's appearance with your logo and a primary colour. The primary colour is applied to buttons, progress bars, and interactive elements so the form feels like an extension of your brand.

Sharing the Link

Each enquiry form has a unique public URL that you can share on your website, social media, or in email campaigns. The URL includes your business name and the form's slug (e.g. /e/your-business/wedding).

Managing Enquiries

When a customer submits an enquiry, it appears under Online → Enquiries. Each enquiry shows the customer's contact details, event information, and all their responses. You can:

• Review — Mark enquiries as reviewed once you've read them
• Convert to quote — Turn an enquiry into a full quote with one click, pre-filling the customer details and event date
• Archive — Move old or irrelevant enquiries out of your active list
• Restore — Bring archived enquiries back if needed

Tips

• Keep forms focused — fewer, well-chosen questions get better completion rates than long forms
• Use the welcome message to set expectations about response times
• Create separate forms for different event types so you can ask more targeted questions
• Review and convert enquiries promptly — speed of response matters when customers are comparing caterers
• Customise the primary colour to match your brand for a professional, cohesive experience