Help Centre

What is Two Factor Authentication?

Two-factor authentication (2FA) adds an extra layer of security to your account by requiring a second form of verification in addition to your password. This significantly reduces the risk of unauthorised access, even if your password is compromised.

Enabling Two Factor Authentication

1. Navigate to your Account Settings
2. Select Security or Two Factor Authentication
3. Click "Enable 2FA"
4. Download an authenticator app on your mobile device (such as Google Authenticator, Authy, or Microsoft Authenticator)
5. Scan the QR code displayed in Puree with your authenticator app
6. Enter the 6-digit code from your authenticator app to confirm setup
7. Save your backup codes in a secure location

Using Two Factor Authentication

Once 2FA is enabled:

1. Enter your email and password as usual when logging in
2. Open your authenticator app
3. Enter the current 6-digit code from the app
4. You'll be logged into your Puree account

Backup Codes

When you enable 2FA, you'll receive backup codes. These are important:

• Store backup codes in a secure location
• Use backup codes if you lose access to your authenticator app
• Each backup code can only be used once
• Generate new backup codes if you've used them all

Troubleshooting

If you're having issues with 2FA:

• Ensure your device's time is synced correctly
• Try using a backup code
• Contact support if you've lost access to both your authenticator app and backup codes

Best Practices

• Enable 2FA on all admin accounts
• Keep your authenticator app updated
• Store backup codes securely offline
• Consider using a password manager alongside 2FA