Subscription & Payment

Learn how to manage your Puree subscription, billing, and payments.

About Paddle

Puree uses Paddle as our payment partner. When you subscribe to Puree, you’re entering into a subscription agreement with Paddle, a UK-based company that acts as the Merchant of Record for your subscription.

Paddle handles billing in your local currency and manages sales tax compliance automatically. This means the correct GST, VAT, or sales tax is calculated and collected based on your location.

For a detailed explanation of how Paddle works and how to update your tax details, see our article Understanding Your Puree Subscription with Paddle.

Where to Find It

Open the Settings menu and choose Subscription, under Administration. Everything to do with billing lives on that one page, and there is no separate billing area.

What the Page Shows

At the top, your subscription card carries a status badge (Free trial, Active or Cancelled) and four figures:

• Plan — monthly or annual, and which plan you’re on
• Billing frequency — monthly or annually
• Renewal date — the day Paddle next charges you
• Next bill — the amount, marked as including or excluding your sales tax

Below that sits a usage summary (users on the account, how many were active in the last 14 days, quotes per month, and how long you’ve been a customer), and below that, your invoices.

Updating Payment Information

Click Update payment details at the foot of the subscription card. That opens Paddle’s secure page, where you enter your new card and save. Nothing about your card is entered in Puree.

Changing Your Plan

Click Upgrade plan on the subscription card. You’ll see Essentials and Professional side by side, priced in the currency for your country, and you pick the one you want.

New and upgraded subscriptions are billed monthly. Annual billing is no longer offered on an upgrade, so an annual plan you already hold stays annual until you change it.

If you’re already on the top plan there is nothing to move up to, and Puree sends you back to the dashboard rather than showing the choices.

Viewing Invoices

Your invoices are listed at the foot of the Subscription page, newest first, with the date and the amount. View Receipt opens the full receipt from Paddle, which you can download or print.

Invoices come from Paddle, not from Puree directly. If you’re a GST/VAT-registered business, you can add your tax ID to your Paddle receipt to receive tax-exempt invoices.

Cancelling Your Subscription

Click Cancel, next to Upgrade plan on the subscription card. Paddle takes it from there and confirms the cancellation.

Once it’s done, the card shows a Cancelled badge and the date your access runs to. You keep full use of Puree until then. After that you can still open your existing quotes and customers, but you can’t change anything until you re-subscribe, which you can do from the same page.

Billing Support

For billing questions, contact Puree support at email@puree.app. Include your account email and subscription details, and we’ll respond within 24 hours.

For general payment queries, you can also contact Paddle’s buyer support directly at assist@paddle.com.