Resources

About Paddle

Puree uses Paddle as our payment partner. When you subscribe to Puree, you're entering into a subscription agreement with Paddle, a UK-based company that acts as the Merchant of Record for your subscription.

Paddle handles billing in your local currency and manages sales tax compliance automatically. This means the correct GST, VAT, or sales tax is calculated and collected based on your location.

For a detailed explanation of how Paddle works and how to update your tax details, see our article Understanding Your Puree Subscription with Paddle.

Managing Your Subscription

To view your current plan and billing details, navigate to Account Settings and select Billing. From here you can access the Paddle billing portal for detailed subscription management.

Updating Payment Information

To update your payment method, access the Paddle billing portal from your account settings. Click Update Payment Method, enter your new card details, and save your changes.

Viewing Invoices

All invoices are available through the Paddle billing portal. You can view past invoices and payment history, download invoices as PDFs, and update billing information for future invoices.

Invoices come from Paddle, not from Puree directly. If you're a GST/VAT-registered business, you can add your tax ID to your Paddle receipt to receive tax-exempt invoices.

Changing Your Plan

To upgrade or downgrade your subscription, navigate to your subscription settings and select Change Plan. Choose your new plan and confirm the change. Changes take effect immediately, with prorated billing applied.

Cancelling Your Subscription

If you need to cancel, access the Paddle billing portal and select Cancel Subscription. Your subscription will remain active until the end of your current billing period, and you'll retain access to your data during this time.

Billing Support

For billing-related questions, contact Puree support at hello@puree.app. Include your account email and subscription details, and we'll respond within 24 hours.

For general payment queries, you can also contact Paddle's buyer support directly at assist@paddle.com.